Shipping Zone Map
General Shipping & Delivery FAQs
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Most orders received before 11am Eastern time will typically ship same day. Large orders may require additional processing time. If placing a large order please call to verify shipping timeframe. Orders placed Friday after 11am Eastern, Saturday, and Sunday will ship on Monday.
UPS may have delays in your shipment. Currently, the UPS service guarantee has been suspended for all shipments from any origin to any destination.
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During warmer weather months (May through September), all chocolate drizzle and specialty flavors will only be available for UPS Next Day Air Saver® or UPS 2nd Day Air® shipping.
If you select one of these flavors and do not select UPS Next Day Air Saver® or UPS 2nd Day Air® shipping, we will contact you to modify your order. If you do not see these options, it means you are already in our 2 day shipping zone.
Orders for these flavors will only be shipped out Monday through Wednesday if ordered before 3pm EST. 1 day orders have until 3pm EST on Thursday to order. If determined your order cannot be delivered within 2 days, it will be held and shipped out the following Monday.
Why is this policy in place? Our chocolate drizzle and specialty flavors will melt in too much heat. Though we still include special packaging to prevent this, the order may still melt if it spends more than 2 days in shipping.
These flavors are still available for in-store or curbside pickup at 9700 Kingston Pike, Suite 13, Knoxville, TN 37922 any day of the week.
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At this time, we do not ship internationally.
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Currently, we offer these shipping options:
UPS 2nd Day Air®
UPS 3 Day Select®
UPS Next Day Air Saver®
UPS Ground
Shipping options are subject to change.
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Due to unforeseen circumstances outside of our control, UPS may have delays in your shipment. Currently, the UPS service guarantee has been suspended for all shipments from any origin to any destination.
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We ship to the contiguous United States. At this time, we do not ship to Alaska, Hawaii, or Puerto Rico.
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Unfortunately, we cannot ship to a P.O. box.
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Yes! You can ship residential or commercial orders to multiple destinations by selecting our “ship to multiple locations” option in the cart.